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  • Writer's pictureElizabeth Santoso

Transforming Primary Health Care: The Critical Role of On-Demand Health Workers

Primary health care is the foundation of an effective health care system. This is the first place where patients seek medical care, usually through a primary health professional such as a general practitioner or nurse. However, with the emergence of on-demand healthcare workforce, the concept of primary healthcare has undergone significant positive changes.

  1. On-Demand Healthcare Professionals and Primary Health Access: On-demand healthcare professionals are solutions that allow patients to connect with primary healthcare professionals via phone or health apps when they need medical care. This offers faster and easier access to primary care, reducing wait times that often occur at traditional medical facilities. Patients can consult a primary care provider within minutes, rather than days or weeks.

  2. Improved Quality of Primary Health Services: The quality of primary health services is improved with the presence of on-demand health workers. These health workers are often trained to respond to patient needs quickly and efficiently. They can provide an accurate diagnosis, provide treatment recommendations, and provide health guidance appropriate to the patient's situation. This helps improve the overall quality of primary care.

  3. Disease Prevention: On-demand healthcare professionals can provide disease prevention education and recommendations to patients, helping to reduce the burden of preventable disease.

  4. Convenience and Flexibility: Patients can receive primary medical care from the comfort of their home without having to attend a physical clinic, which is often more convenient, especially for those with limited mobility.

  5. Routine Monitoring: Patients can schedule regular consultations with their primary healthcare provider through on-demand healthcare professionals, helping in long-term health monitoring.


On-demand healthcare workers have brought positive changes in primary healthcare, improving access, response and quality of medical care. This is an important step in bringing health care closer to the individual and ensuring that primary health care remains an important element in an effective health care system.


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