Transparency of Digital Health Services through the Ministry of Health Dashboard

In the digital era, health services have undergone a significant transformation through the presence of on-demand health workers. This service model allows the public to access doctors, nurses, or other medical personnel flexibly, quickly, and personally through a digital platform. However, as these services grow, an urgent need arises for a structured performance monitoring and evaluation system. To address this challenge, the Ministry of Health can utilize a digital dashboard-based monitoring system as a strategic tool in ensuring the quality and accountability of on-demand health worker services.

A monitoring dashboard is a data visualization system that allows real-time monitoring of various health worker performance indicators. Through this dashboard, the Ministry of Health can track data such as the number of visits, response time, patient satisfaction levels, service outcomes (e.g. referral rates or case resolution), and compliance with standard procedures. Data is collected automatically from various on-demand platforms that have been registered and integrated.

This system provides many benefits. First, it increases transparency and oversight of digital health services, which are now growing rapidly. With data presented visually and measurably, policy makers can identify areas or services with low performance and intervene immediately. Second, this dashboard also encourages the professionalism of health workers, because they know that their performance is recorded and assessed objectively. 

Third, this system helps in data-based planning and decision-making. For example, if a region is recorded as experiencing a spike in demand for on-demand services for a particular disease, the Ministry can respond by adding medical personnel to the region, providing additional training, or developing relevant health education campaigns. 

In addition, the dashboard can also display demographic data on service users, the busiest service times, and emerging health problem trends. This information is very useful in designing health policies that are responsive and adaptive to the needs of the community both locally and nationally.

However, challenges that may be faced in implementing this system include cross-platform data integration, protection of patient personal data, and readiness of digital infrastructure in various regions. Therefore, cooperation is needed between the Ministry of Health, technology providers, and on-demand service providers to build a reliable and sustainable system. 

With a dashboard-based monitoring system, Indonesia can utilize technology to ensure that on-demand health services are not only fast and easy to access, but also of high quality, fair, and accountable. This initiative will be an important foundation in realizing a holistic and trusted digital transformation of the health sector.